Account Profile Help

Clicking on your name presents you with a dropdown menu whereby you can choose to modify your account settings via the first menu option called My Account.  Within this page, you can update your name and company name, change your password, deactivate your account, modify the payment method on file, view your order history, and set data retention policy.  You can also add and remove users in your organization.  See User Management for help managing users.

You can also use this page to add additional background search credits by clicking on Edit button next to View Usage and Manage Billing. This page shows you how many credits you have used out of the total outstanding credits from your prior orders.  You can also access your order history from this page.

Note: You can also add credits from any page within Ferretly by clicking the "Add background search credits" button at the bottom of the left navigation menu.  

Use the Secure My Account to set up two-factor authentication for your account.

Data Retention is used to tell Ferretly how long you would like to retain your subject and report data.  By default, 2 years is used from the date in which the report was generated.  You can increase the number of years up to 7.  Ferretly will remove all subject data once the report generation date is older than your data retention years.

Related Topics:

Manage Application Settings

Adding Background Search Credits

User Management Help