Choose from the main help categories below:
Frequently asked questions
How do I add a new subject?
1. Hover over the applications left navigation menu.
3. Enter the subject's first and last name. You can click on "Additional Properties" to add other information about your subject including their address, email, age, and also add their social media profile URL's. When done, click "Next"
How do i run a background report?
You can run a background report immediately after entering a new subject by clicking on the "Save and Run Now" button or by choosing the subject from the subjects list and clicking on the run background report button in the menu bar.
What does the score mean in the dashboard?
The score is based on the analysis of the posts retrieved for your subject's social media profiles and can range from 0 to 1000, with 1000 being perfect. We retrieve up to 7 years of history for each handle you enter for your subject. The score is calculated based on both sentiment across all of the posts as well as number of flagged posts across the 12 risk classifications we analyze. To learn more about the score click here.
Can I change a subject's handles after I have run a report?
If a post was flagged incorrectly, can I remove the flag?
Yes. Ferretly sometimes will get it wrong. We provide you with the ability to correct the mistake and at the same time your input is used to help improve our machine learning algorithm. In order to remove a flag from a post and update the score accordingly, you simply click on the flag either from the dashboard or the posts view where you will be presented with a dialog to confirm your action and click submit. Your score will be updated once you submit the action.
Where do I find the background report?
You can download a subject's background report anytime after the background check process has completed by clicking on Subjects from the left navigation bar, locating your subject and then by clicking on the ellipse menu (fly-out menu) next to the subject's score then selecting "Download Report" icon next to the subject's score. You can also download multiple subject's background reports by clicking on the download icon on the subject page menu bar -- top right icon.